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You Have Questions, We Have Answers

  • Why should I use Loving Pet Care?
    Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Our sitters have been certified in Pet CPR and Pet First Aid. All of our sitters are employees who have passed a background, drug, credit and reference check. All sitters are under the bonding and liability insurance of Loving Pet Care. Most of all, we are loving, dependable and trustworthy!
  • What do you do on a visit?
    Our visits are primarily based on the needs of you and your pet. We walk (if applicable) feed, water, clean, excercise and provide lots of love and attention for your pet. We administer medication if needed, clean any accidents, litter, crates or cages. We can retrieve any mail or packages and can help with just about anything else you may need. If you book a daily visit, we will essentially be a live in sitter while you are away. We will be there to take care of your pet throughout the day and overnight. Overnight visits are typically 10-12 hours. We offer 6-6, 7-7, 8-8 or 9-9 timeslots. However, if different times are needed just ask and we will work to accommodate you.
  • Do I receive any kind of update?
    Yes! We will send you a text update when we are finished with your visit. All of our sitters wear body cameras for your protection and ours. If you would like the footage of your visit it is available for a minimal fee. Please ask upon booking.
  • What is the Meet and Greet Visit?
    Our meet and greet visit is a free 30 minute consultation where we will review our forms, receive instructions for feeding, treats, potty schedules and medication administration. We will discuss your emergency vet protocol,receive vet contacts and dicuss any other specific needs you may have. This is also the time for us to get to know your pets and answer any questions that you may have. We prefer to schedule these at least a week in advance, but understand emergencies can make that impossible. We will work to accommodate you in these situations.
  • Do you need keys to my home?
    Yes, we require 2 keys. One set will be given to the sitter and one will be held by the manager. This is to make sure we can get to your pet in a timely manner if a sitter gets delayed for any reason. The keys will be collected at the conclusion of our Meet and Greet visit and returned at the end of your booking. If only 1 key is available, a $10 fee will be added to make an additional key.
  • Do you deal with aggressive dogs?
    Yes, we have sitters that are trained to deal with aggressive animals. Each situation is evaluated on a case by case basis and an additonal fee will apply.
  • Do you offer discounts for ongoing services?
    Yes! We offer discounts for ongoing weekly or monthly services.
  • Do you charge per pet?
    No, we do not charge per pet. We charge based on the tim eit will take to care for your pets. For example, a home with 2 dogs may only require a 30 minute visit while a home with 4 dogs may require an hour visit. We can discuss your specific needs to determine the best care for your pets.
  • Should I tip the sitter?
    Tipping is not mandatory, but is greatly appreciated by your sitter when you feel they have gone above and beyond. If you decide you would like to tip, you may leave a cash tip, check in your sitters name or a gratuity may be added to a credit card payment.
  • What is your cancellation policy?
    We make every effort to accommodate all of our clients’ needs and the needs of their pets. However, there are times we must turn down a client’s request due to prior bookings. For this reason we have institued a cancellation policy. Any services canceled less than 72 hours prior to scheduled services will incur a fee as follows: 48-72 hours cancelation = 50% of scheduled services charged 24-48 hours cancelation = 75% of scheduled services charged 24 hours or less cancelation = 100% of services due
  • Do you require a deposit?
    Deposits are only required on daily stays and overnight stays during Holidays. These Holidays are: > Memorial Day including weekend (Friday - Momday) > July 4th > Labor Day including the weekend (Friday – Monday) > Thanksgiving Day and the day after Thanksgiving > Christmas Eve > Christmas Day > New Year's Eve > New Year's Day Payment is due 3 days before your scheduled visit for any other booking.
  • Do you leave at exactly the amount of time I paid for?
    Your time is scheduled to ensure we can provide all of our clients the level of care their pets need. We try to stay within that timeframe as best we can. However, that does not mean if your pet needs additional attention, bonding time or cleaning up that we will be running out the door. We will ensure that everything is as we would expect if it were our own pets and home before we leave. The timeline is a guideline.
  • How is payment handled?
    We accept MasterCard, Visa, American Express, Discover, cash and check. Payment is due 3 days prior to the start of your service. If you are on a weekly or monthly service you will be billed on a predetermined schedule discussed during your Meet and Greet.
  • What is your refund policy?
    Once service begins there are no refunds or credits. Cancellations within 72 hours or more of schedule service incur no fee.
  • I have another question not answered, can you help?"
    Yes, please use our CONTACT page to address any other questions that you may have.
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